Got any questions about our billing and how we handle transactions? Hopefully you will find your answer here, if not - contact us.

Which credit cards are OK?

We accept Mastercard, VISA and AmEx in our secure payment flow.

How do we charge?

We will debit your card every month on the day after you place your order. Example: you ordered IncentiveLive 2010-03-03. You will be charged 2010-03-04, 04-04, 05-04 and so on!

What's the time of notice?

You can quit your subscription at any time, but if you quit the day after your card has been charged you can't get a refund.

Any payment problems?

Please let us know ASAP and we will solve it. Go to the contact form and state your problem there.

How about your details?

We treat all your account details with extreme care and respect. Your credit card details are secure with us.

Wish to upgrade/download?

Please get in touch with us to start a dialogue on how to upgrade/download Incentive. We will gladly help you through the process.